What are the Shipping Options & Timeframes?
Once you've added items to your cart and are ready to checkout, the default shipping option will be selected.
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Gift Wrap Options - We provide a free gift wrapping service. This is now an option on individual items for Birthday or Christmas gift wrapping all year round. You can make the choice when adding each product to your cart while shopping.
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Courier Fee - We deliver NZ wide including to rural addresses with a flat fee for most items, or a flat fee for large items. The relevant courier fee will be applied to the entire order. For example, if your order 5 fashion packs the lower courier fee will apply. If you order 5 fashion packs and 1 Signature Looks Doll the higher courier fee will apply. This provides a cost effective shipping fee for you and keeps pace with courier pricing nationwide.​
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Processing time - is usually 1-2 working days. This may be extended when a product is made to order or is a custom item. Where there is likely to be an abnormal delay, I will contact you with an update.
Shipping time - within New Zealand is usually 3-5 working days. This may be extended out to 10 working days or more if there is a local or national emergency e.g. weather emergencies or similar situations like COVID-19.
Shipping time within Australia is usually 5-10 working days. This may be extended out to 15 working days or more if there is a local or national emergency e.g. weather emergencies or similar situations like COVID-19.
Do you offer free delivery?
If you've received a coupon code from me, you can enter the coupon code during checkout to achieve free delivery or a reduced delivery fee. You cannot use this coupon for items purchased via Trade Me.
Why?
When I list and sell an item on this website, the only transaction fee on that sale is from the service that collects your payment e.g. Paypal or Stripe (which ranges from 2.7% to 3.5% per transaction).
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But on Trade Me, I incur fees when a) I list an item, b) sell an item (a success fee which ranges from 7.9%-12% of the sale price), and c) if the sale was paid for via Ping or Afterpay (as the fees for both services are 1.95% to 4.95% of the sale price respectively). You may have noticed slightly higher pricing for listing on Trade Me for this reason.
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Do you deliver overseas?
At this time we are not able to deliver to beyond Australia with tracked post, parcel and courier options. Bear in mind that the shipping rates from New Zealand are more costly than from other, more central, parts of the world.
Update November 2023 - Shipping rates are now available for Australia.
Update December 2024 - Reduced flat rate for Australia now available.
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Standard letter post (which is significantly cheaper) is not available from New Zealand to any destination overseas because NZ Post insists that letters must contain paper based written or printed documents only.
Frequently Asked Questions
Do you offer returns or refunds?
If a couriered or tracked purchase has been lost in by the delivering company or has arrived broken and unusable a refund or a replacement may be available (depending on whether the courier company investigation confirms a refund is to be made.). If a parcel has been delivered but not arrived, i.e. been stolen from your doorstep or letterbox, we will assist you with your claim against the delivering company e.g. NZ Post, Aramex etc.
If you have had a change of heart, store credit will be offered once the purchased item has been returned at your cost, and in the same condition as you originally received it. Email Camille via the Contact Us page with any issues you may have.
If your purchase doesn't fit your doll as anticipated, please discuss with Camille prior to requesting a return or store credit. Email Camille via the Contact Us page with any issues you may have.
What does BJD mean?
BJD simply means a Ball Jointed Doll. Joints are at the shoulder and hip and, in current dolls, often at the elbow, wrist, knee and ankle. They come in many different sizes. We specialise in in 11 and half inch dolls like Barbie.
Do you make custom designs?
Yes. I have made customer designs previously either with fabric provided, or for a specific silhouette.
Commissions are not available from October-December.
What are the payment options?
Payment can be made via credit or debit card, via Paypal or direct bank payment.
Afterpay is only available via Trade Me purchases.
Can I shop your products somewhere else?
Yes, you'll find a selection of my products on other New Zealand websites such as Trade Me, Felt, and Craft Marketplace.
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Keep an eye on my Instagram & Facebook pages for any pop up shops that I will be hosting in the future.